Terms of use
Last updated: 4 October 2026
These terms govern your use of the Qlikat platform and qlikat.com, owned and operated by القمة للاتصالات وتكنولوجيا المعلومات (Qimmatech). By creating an account or using the service you accept them on behalf of yourself and the organisation you represent.
1. The service
Qlikat is a cloud platform for managing customer conversations across channels — inbox, team routing, chatbot, AI agent, campaigns, reports and integrations. We may develop the service and change its features from time to time.
2. Account and eligibility
- You must be authorised to represent the organisation you register, and keep its details accurate.
- You are responsible for keeping passwords secret and for everything done from your account and the users you add.
- An account is activated once its email address is confirmed.
3. Plans and free trial
- The Free plan costs nothing, within its published usage limits.
- Paid plans start with a 14-day free trial. If you don’t subscribe before it ends, the workspace moves to the Free plan automatically, without deleting data.
- Each plan includes monthly allowances (users, channels, conversations, messages); add-ons can be bought at any time.
4. Prices and payment
- Prices are in US dollars, may be shown in local currency, and exclude taxes unless stated.
- Until online payment is available, our sales team issues an invoice for the chosen plan and activates it once payment is received.
- Fees that Meta charges for WhatsApp conversations and messages are separate from our prices and follow Meta’s pricing.
- We may change prices with at least 30 days’ notice; a change never applies to a period already paid.
5. Renewal, cancellation and refunds
- Subscriptions renew for the same period unless you ask to cancel before the current one ends.
- You can cancel at any time through a support request; the subscription runs until the end of the paid period.
- Payments are non-refundable unless we could not provide the service for reasons on our side, or where the law requires a refund.
6. Channel policies (WhatsApp, Meta and others)
Your use of WhatsApp, Messenger, Instagram and Telegram is also governed by those platforms’ terms and policies, including the WhatsApp Business and Commerce Policies. In particular you must:
- only message people who have agreed to hear from you, and honour opt-outs immediately;
- use Meta-approved templates for messages you initiate, and respect the 24-hour window;
- not sell or promote products or services that Meta’s policies prohibit.
We are not responsible if Meta or another platform restricts or suspends your account because of a breach of its policies.
7. Acceptable use
You may not use the platform for spam or unsolicited messages, fraud or impersonation, unlawful or abusive content, infringing others’ rights, attempting to break into, disrupt or get around the platform’s limits, or reselling the service without a written agreement.
8. Your data and responsibilities
Your company’s data and conversations remain yours; we process them only to provide the service, under the privacy policy. You are responsible for collecting and messaging your customers lawfully, and for the content you send.
9. Intellectual property
The platform, its software and design, and the names and logos “Qlikat” and “كليكات” belong to القمة للاتصالات وتكنولوجيا المعلومات (Qimmatech). We grant you a limited, non-exclusive, non-transferable licence to use the service during your subscription. You may not copy, modify or reverse-engineer the platform or use our trademarks without written permission.
10. Third-party services
Some features depend on third parties (Meta, Telegram, email, AI and e-commerce providers). We don’t guarantee their availability and aren’t responsible for their outages or changes to their terms.
11. Availability and support
We work to keep the platform available, with planned maintenance announced in advance where possible, but don’t guarantee a specific uptime unless agreed in writing. Support is available through the 🎧 icon in the platform and by email.
12. Suspension and termination
We may suspend or terminate an account for breaching these terms or channel policies, or for non-payment, with notice where possible. After termination you can ask for an export of your data within 30 days; it is then deleted as the privacy policy describes.
13. Limitation of liability
The service is provided “as is”. We are not liable for indirect or consequential damages, lost profits, or data loss caused by events outside our control. In any case our total liability is limited to what you paid us in the three months before the claim.
14. Indemnity
You will indemnify us against claims arising from your breach of these terms, the law or others’ rights, or from content you send through the platform.
15. Force majeure
Neither party is in breach for delays or failures caused by events beyond its reasonable control.
16. Changes
We may change these terms; the new date appears above and Customers are told about material changes before they apply. Continuing to use the service means accepting the changed terms.
17. Governing law
These terms are governed by the laws of the Arab Republic of Egypt, and the Egyptian courts have jurisdiction over any dispute arising from them.