Every customer conversation.
One inbox.

WhatsApp, Instagram, Messenger, Telegram, email and your website chat — answered by your team, your bot and your AI agent, from one place. Built Arabic-first.

A free plan forever; paid plans start with a 14-day trial.

WhatsAppInstagramMessengerTelegramEmailWebsite chat
One inbox for every channel
Product

What a customer-service team needs, in one platform

Instead of your team juggling apps and phones, every message lands in one place and goes to the right person.

01

One inbox for every channel

Each customer has one profile whichever app they wrote from, with their full history in front of whoever answers.

  • Assign to a person or a team; internal notes the customer never sees
  • Quick replies with “/”, mention a colleague with “@”
  • Labels, filters and pinned conversations
One inbox for every channel
02

A chatbot you draw yourself

Drag and drop the conversation: buttons, questions, conditions, and a hand-over to a person when the customer asks.

  • Arabic and English in the same flow
  • Collects details and opens a service request on its own
  • Goes silent the moment an agent takes over
A chatbot you draw yourself
03

An AI agent that learns from your documents

Train it on your FAQs, policies and catalogue; it answers customers any time and hands over to a person when it isn’t sure.

  • Test it in a sandbox before it talks to anyone
  • A clear limit on replies before it hands over
  • You pay per conversation it handles, not per message
04

Fair, automatic routing

Every conversation reaches an available agent in the right team — nobody is overloaded, nothing gets lost in the queue.

  • Round robin, least busy or longest idle
  • A cap on how many chats each agent handles at once
  • Returning customers go back to the agent who helped them
05

Campaigns that show their results

Send only to customers who opted in, in waves, and see who opened, who clicked and who bought afterwards.

  • Fixed segments or ones that update themselves
  • Upload Excel lists with a preview before sending
  • Tracked links for clicks and campaign revenue
Campaigns that show their results
06

Reports that answer real questions

How long did customers wait for a first reply? How long did resolution take? Who is fastest? Click any number to open the conversations behind it.

  • First-response and resolution time, excluding time on hold
  • Each agent and team against your targets
  • Export any table to Excel
Reports that answer real questions
07

Service requests and tickets

Turn recurring requests — complaints, returns, bookings — into forms the customer fills in the chat, tracked by your team with stages and a deadline.

  • A reference number the customer receives
  • An alert before a request misses its deadline
  • A report of volume and where requests get stuck
Service requests and tickets
08

Connected to your store and systems

Connect Shopify or WooCommerce so a customer’s orders sit next to their chat, and send order and shipping updates automatically.

  • Connect any system through an API, no code
  • Automatic notifications for store events
  • n8n for anything else you want to automate
Connected to your store and systems
Getting started

Up and running in a day

01

Connect your channels

Connect your Facebook page, Instagram, Telegram and email, and add Qlikat chat to your website with one line.

02

Set up your team and bot

Put your agents into teams and draw a bot that answers the repeat questions and passes the rest on.

03

Measure and improve

Watch response times, satisfaction and each agent’s performance, and tune routing and the bot as you go.

Pricing

Start free, pay as your team grows

Monthly, in US dollars. Every paid plan starts with a 14-day trial and moves to Free automatically if you don’t subscribe.

Free

Try Qlikat on your website and email.

$0 forever

  • 1 user
  • Website chat and email
  • Chatbot
  • 1,000 bot + 1,000 live-chat conversations a month
  • Basic reports
Start free

Starter

A small team answering every channel.

$79 / month

  • 3 users (owner + 2 agents)
  • WhatsApp, Instagram, Messenger, Telegram, email, website chat
  • Chatbot
  • 1,000 bot + 1,000 live-chat conversations a month
  • Reports and KPIs
Start 14-day trial

Pro

Several teams, with an AI agent on the front line.

$399 / month

  • 14 users (incl. 2 marketers, 1 reports-only)
  • Everything in Growth
  • AI agent (its conversations billed per use)
  • WhatsApp catalogue + 1 extra channel
  • 50,000 marketing messages a month
  • 10,000 bot + 5,000 live-chat conversations a month
Start 14-day trial

Custom

Large teams and special requirements.

Let’s talk

  • Any number of users and channels
  • Integrations and API access
  • Setup and on-site training
  • Managed agents or a marketing expert from our team
  • Regional pricing
Contact us

WhatsApp messaging fees are charged by Meta separately. Add users or message packs to any plan at any time.

FAQ

Before you start

Do I need a WhatsApp Business number?

Not to start: Instagram, Messenger, Telegram, email and website chat work straight away. A WhatsApp channel is included in every paid plan, and we help you verify your business with Meta and connect your number whenever you are ready.

What happens when the trial ends?

Your workspace moves to the Free plan automatically — nothing is deleted — and you can subscribe any time to get your plan back.

How do I pay?

Our team contacts you and sends an invoice for the plan you chose. Card payments online are coming soon.

Does it work in Arabic and English?

Yes — the whole platform is in both, each agent picks their language, and the bot answers customers in theirs.

Where is my data kept?

Each company’s data is fully separated from every other, and only the people you give access can see it. See the privacy policy for details.

Try Qlikat with your team this week.